Submitting new collection instructions
You can submit new collection instructions in various ways. In all cases you have on-line access to the information in your file. You can follow all claims on-line in great detail.
Online: using this link you can enter the details of new cases.
By fax: you can send a copy of the relevant invoices to fax number
+31 (0)78 62 50 939.
As a file: we can process export files from various bookkeeping packages. You can e-mail the files to info@incasso.com
In writing: you can send us copies of invoices and any relevant correspondence by post.
Speed does matter
Generally speaking, new collection instructions received by 16.00 in the afternoon will be attended to on the same day.
The debtor will be sent a letter urgently requesting payment of the principal sum, plus interest and costs, by return of post, or otherwise to contact us immediately.
If this meets with no response the debtor is sent a reminder and is subsequently contacted by telephone or visited by a member of our field organisation. The aim is to enter into dialogue with the debtor and to convince him or her that speedy payment or, alternatively, an acceptable settlement can avoid the further accumulation of costs. If this fails to impress the debtor then the legal department is called in to take legal measures - as agreed upon with you – in order to effect the payment of the debt.
You are kept informed about every stage in the process through our Internet reporting system.